Dimensions | Applicable/Perceived need, % | Satisfied, %* |
---|---|---|
Diagnosis-related information | Â | Â |
   Want early diagnosis | 100 | 84†|
   Content with situation in which the diagnosis was received | 100 | 57 |
Information regarding the disease | Â | Â |
   Physicians | 100 | 81 |
   Nurses | 86 | 93 |
   Occupational therapists | 37 | 70 |
   Physiotherapists | 52 | 72 |
   Welfare officers | 37 | 67 |
   Psychologists | 13 | 54 |
   Others | 28 | 77 |
Art of care | Â | Â |
Engagement/sympathy from staff | Â | Â |
   Physicians | 100 | 82 |
   Nurses | 89 | 88 |
   Occupational therapists | 34 | 75 |
   Physiotherapists | 50 | 85 |
   Welfare officers | 35 | 76 |
   Psychologists | 13 | 56 |
   Others | 26 | 79 |
Kind treatment | Â | Â |
   Physicians | 100 | 90 |
   Nurses | 90 | 96 |
   Occupational therapists | 36 | 86 |
   Physiotherapists | 53 | 88 |
   Welfare officers | 35 | 85 |
   Psychologists | 13 | 67 |
   Others | 30 | 81 |
Accessibility | Â | Â |
   Physicians | 84 | 65 |
   Nurses | 85 | 81 |
   Occupational therapists | 28 | 78 |
   Physiotherapists | 44 | 77 |
   Welfare officers | 26 | 71 |
   Psychologists | 9 | 55 |
   Others | 23 | 77 |
Technical quality of care | Â | Â |
   Contact with all expertise needed | 98 | 82 |
Finances | 98 | 25 |
Availability | Â | Â |
   Physiotherapy | 61 | 65 |
   Occupational therapy | 41 | 66 |
   Rehabilitation periods | 42 | 58 |
   Assistive devices | 45 | 80 |
   Workplace adaptation | 28 | 70 |
   Home adaptation | 34 | 79 |
   Transportation service for the disabled | 42 | 89 |
   Home help/Personal assistants | 21 | 66 |
   Psychosocial support/counselling | 38 | 50 |
   Information on social insurance/vocational rehabilitation | 40 | 29 |
Continuity | Â | Â |
   Meeting the same staff | 98 | 88 |
Participation in planning care | Â | Â |
   Want to participate in planning care | 95 | 85†|
   Have participated in planning care | 79 | 63 |
Efficacy/outcomes of care | Â | Â |
   Hospital inpatient care | 48 | 80 |
   Hospital outpatient care | 97 | 89 |
   Primary care | 52 | 67 |
   Rehabilitation periods | 32 | 78 |